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Black & Gold Shop » Help Desk | Customer Care Center
Help Desk | Customer Care Center
CURRENT TIME:
Thu Feb 23, 2017 07:22pm CST


SUPPORT STATUS:
SUPPORT HOURS:
Monday through Friday,
9am - 5pm CST
Phone Orders & Information: 319-625-2091
In an effort to better serve you we have outlined answers to some of the more common questions in the section below.
If you should have additional questions concerning product or delivery please contact: Customer Service.
Site Legend
Attention!

This icon is to bring information to your attention, pertaining to your order or an item you are wanting to order in real-time as you visit our site and place your order(s).
Size Guide

This icon will be a link to the Sizing Guide so you can reference the charts available while placing your order for items that have an available size run.
Need it Fast?

This icon will be a link to the section in the Help Desk to help you make the best decision when placing your order, based upon your expected delivery date.
     
Order By

This icon will tell you when the item you are viewing will leave our distribution center. If this icon is not present in the product view, there will be a disclaimer with information explaining when the delivery of that item is to be expected.
Special Order

This icon represents that the item you are viewing is a Special Order Item. Special Order products will ship from Vendors Location. Please Note: Returns or Exchanges CANNOT be granted on Special Order Items!
PRE-Order

This icon represents that the item you are viewing is a PRE-Order Item. If an item is available for PRE-Order this simply means you can buy it before it is available. The PRE-Order item(s) will be shipped separately from your order until they become available at our distribution center.

FAQs
FAQs General Answers
to
General Questions
Do you accept orders by phone? Why didn't I get an Order Confirmation Or Tracking Number sent? Why doesn't my Tracking Number work on the USPS/UPS Website? Will my order be charged with sales tax? I've made a mistake how do I cancel my order? How do I add or subtract an item from an order after it's been placed? Do you ship to Canada or International? What forms of payment do you accept? How long will it take before I receive my order? What is your Product Return Policy? How do I return or exchange a product? How much do you charge for shipping? Do you ship to PO Boxes? Do you ship to APO or FPO Boxes? Will I get a Tracking Number when the order is sent? What is meant by an Account? What if I forget my password?

Phone Orders
Phone Orders Need help placing an order?
Can't find something you are looking for?
Having trouble ordering through the website?


Please call: 319-625-2091

Phone Orders Information

Customer Service
Customer Service We provide great service
and great business
that revolves around you.

Customer Service Contact Information

Shipping Rates & Times
Shipping Rates & Times Need it for the race?
Need a gift NOW?
Where is my order coming from?
* Shipments Are Made From Our Distribution Center Located In Davenport, Iowa.


The maps above represent approximate delivery time as given from our shippers. Please realize these times can be impacted by weather and other conditions that are beyond our control and consequently cannot be guaranteed.

If merchandise is needed for a specific date we recommend you select an expedited service such as 2nd day UPS, UPS Overnight, etc.

When the order is shipped you will receive an email confirmation from our shippers which will allow you to track the package for a more exact delivery date.


* Does not include Drop Ship and/or Special Order products - these ship from Vendors Location
Order By Pre Order Merchandise Drop Ship Merchandise Canada & International Orders Shipping Rates Shipping Times

Returns & Exchanges & Replacements
Returns & Exchanges How do I return an item?
How do I exchange an item?
How do I replace an item?
Returns & Exchanges & Replacements Damaged or Defective Items !!! Return Exceptions - PLEASE READ Product Warranties To Exchange Or Return

Security & Privacy
Security & Privacy Our Commitment To Security & Privacy
Security & Privacy Privacy Policy Terms & Conditions

Payment Options
Payment Options We accept
Visa, MasterCard, Discover
and American Express.
Payment Options Will my order be charged with sales tax?

Sizing Guides
 
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Wish list
Orders history

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